Finance



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The Information Technology Department provides secure, reliable, and integrated technology solutions in alignment with the county’s mission. Provides an exciting, challenging, and rewarding environment where team members derive satisfaction from challenging assignments, continued professional growth, and personal accomplishments.


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APPLICATIONS

  • Provides technical services and support for over 70 county department applications (Applications Support)
  • Migrate legacy applications to web-based versions (Applications Support)
  • Develop specialized applications for county departments and specialized interfaces (Application Development)
  • Creating and maintaining all underlying databases for county applications (Database Administration (DBA))

EXECUTIVE/SECURITY

  • Security of the entire county network, protecting it from both internal and external threats, e.g. responsible for firewalls, remote access, gateways, web filtering, etc.

INFRASTRUCTURE

  • Administration, design, implementation and support of advanced network components, e.g. switches, routers, Category 5 and Category 6 cable plants, wireless access points, firewalls, Voice over Internet Protocol (VoIP) phone systems and mobile broadband devices (Network)
  • Administration, design, implementation and support of advanced back-end systems that run the county's applications and services, includes servers, cloud based services (System Administration)
  • End-user support of desktop hardware (Desktop Support)
  • Manage service requests, end-user support, and account management (Service Desk)

PEOPLE SYSTEMS & ENTERPRISE

  • Act as liaison between department end users and technical support (Enterprise Resource Planning (ERP) Functional)
  • Maintaining servers and databases with developers, basis, and security teams (Enterprise Resource Planning (ERP) Technical)
  • Administration, design, implementation and support of Human Resources and payroll systems and databases (People Systems)
  • Develop web and console applications, reports and automations (People Systems)

PROJECT MANAGEMENT

  • Responsible for Information Technology Governance and Project Management

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  •  O31: Complete Phase I of Kronos Telestaff/Timekeeper

    Accomplished FY20
  •  O47: Complete iasWorld V2018 upgrade

    Accomplished FY19
  • O114 Complete Phase 2 of Metropolitan Detention Center (MDC) Video Surveillance Upgrade

    Accomplished FY20
  •  O169: Develop plan for Single Sign On (SSO) and implement Phase I

    Accomplished FY19

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What Strategic Plan Goals Do We Support?

Follow the arrows below to see which Strategic Plan Goal(s) this department supports.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O35: Implement Jail Management System (JMS) (Project Mgmt)

Status: On Target
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O48: Establish a fully operational data center and disaster recovery site (Infrastructure)

Status: Needs Focus
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O167: Complete Youth Services Center (YSC) video surveillance upgrade (Project Mgmt)

Status: Needs Focus
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O168: Complete Records Management System (RMS) implementation at Bernalillo County Sheriffs Office (BCSO) (Project Mgmt)

Status: On Target
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O213: Consolidate cash handling with move to Alvarado / merchant services (Project Mgmt)

Status: Improving
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O226: Implement Youth Services Center (YSC) access door locking system (Project Mgmt)

Status: On Target
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O227: Complete Phase 2 of Kronos Telestaff/Timekeeper implementaion (Project Mgmt)

Status: Complete
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O228: Implement data center Phase 2 at Alvarado (Infrastructure)

Status: Needs Focus
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O229:Implement multi factor authentication (MFA) for elevated accounts (Executive/Security)

Status: Improving
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O230: Prepare technological readiness and relocation to Alvarado (Executive/Security)

Status: On Target
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P99: Maintain number of days to close normal priority work order (Infrastructure)

Status: On Target
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P343: Complete preliminary analysis for IT projects within 90 days (Project Mgmt)

Status: On Target
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P344: Increase Enterprise Resources Planning (ERP) requests completed (Project Mgmt)

Status: On Target
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