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The New Mexico Department of Health coronavirus hotline number is 1-855-600-3453.

Bernalillo County is aware of the growing threat of coronavirus (COVID-19). On this page you will find helpful links to information from the CDC, the New Mexico Department of Health, the governor's office, all our news releases regarding the virus, and more. We also have a list of events that are postponed/cancelled until further notice. You can follow us on Twitter or Facebook to stay up to date.

See the latest video from Bernalillo County Manager Julie Morgas Baca. She stresses the importance of taking care of both your mental and physical health during this pandemic. Much of the focus at this point has been on our physical well being, but with all the compounded issues related to the coronavirus, not as much is being said about mental health awareness.


CDC Information

New Mexico Department of Health

BernCo News Releases

BernCo Cancelled Events, Meetings and Closed Offices - Updated May 15, 2020

At the direction of Governor Michelle Lujan Grisham, Bernalillo County is instituting partial office work schedules while continuing tele-working for employees whose positions allow and encouraging a stay-at-home posture.

Bernalillo County will allow staffing up to 25% of regular staffing levels in departments but those departments must follow Governor Michelle Lujan Grisham’s public health orders and encourage public adherence as follows:

  • Vendors and contractors and general public will be required to wear masks while in county facilities. 
  • Meetings will be conducted virtually whenever possible.  When in-person meetings are necessary, social distancing of at least six feet will be observed at all times
  • County employees that are equipped and directed to tele-work or remote-work will continue to do so
  • Employees shall avoid hosting meetings with visitors, including county employees, within their individual workspaces – the use of common areas and meeting spaces will be utilized when possible and all attending shall be wearing facemasks and observing social distancing
  • Departments shall offer hand sanitizer at reception desks and customer service areas

Law enforcement, firefighters and rescue personnel, 911 dispatch, and the Metropolitan Detention Center (no in-person visitation) will continue to work as normal.

Bernalillo County Manager Julie Morgas Baca is asking all residents to adhere to Governor Michelle Lujan Grisham’s directives and be aware of their surroundings and others near them.  Please stay at least six-feet from others and stay at home except as needed for grocery shopping, medical assistance and exercise.  Limit group contact to five or fewer people.  Wear masks when in public areas.

BernCo operations as of May 16 are as follows:

ABC Community School Partnership – Closed

Accounts Payable – Closed

  • Payments to vendors will continue to be processed
  • Contact – 505-468-7316

Animal Care – Closed with adoption by appointments only.

·         Business hours by phone only: Tuesday - Saturday 8 AM - 4 PM

·         Services include:

Assessor’s Office – Closed to public access

Behavioral Health – CARE Campus – Open

  • Narcan distribution continues
  • Social model detox limited to 38 clients
  • Public inebriate intervention program limited to 10 clients
  • More information at www.bernco.gov/dbhs

Board of County Commissioners – Offices and meetings closed to the public

Clerk – Closed to public access

  • Online services continuing
  • Recording and filing – 505-468-1290 or email: clerk@bernco.gov
  • Bureau of Elections – 505-243-VOTE or email: clerk@bernco.gov
  • Register to vote, update registration, and/or request an absentee ballot at BerncoVotes.org
  • Marriage Licenses – By appointment only - 505-468-1290

County Executive Offices – Closed to public access

Community Centers and fitness centers, all indoor and outdoor pools, open space buildings, ball fields and arenas – Closed

  • No private events
  • No sports programming

East Mountain Transfer Station – Has resumed normal operating hours: 7 a.m. - 5:15 p.m. seven days a week

Economic Development – Closed - phone contact only

Garbage collection – by Waste Management – Open

Human Resources – Closed.  Questions to HR@bernco.gov

Housing Department – Closed to public access - Residents should contact their program assistants for help

Lunch program - Open

  • Meals served M-F 10 a.m. to 1 p.m. (Grab and go only)
  • Mt. View Community Center
  • Paradise Hills Community Center
  • Raymond G. Sanchez Community Center
  • South Valley Multipurpose Center
  • Vista Grande Community Center
  • Westside Community Center

Metropolitan Detention Center (MDC) – No in-person visitation – videophone or email only ( https://sso.gtlconnect.com/users/sign_up,)

  • Inmate money accounts: Money Orders only: MDC c/o Cash Accounting, 100 Deputy Dean Miera Dr. SW, Albuquerque, NM 87151
  • Online at: www.accesscorrections.com

Open Space – Outdoor spaces and trails open (Please observe social distancing directives at all times), buildings closed, playgrounds closed, bathrooms closed

Operations and Maintenance – Open by appointment only 8 a.m. – noon

  • Solid Waste Payments online or by drop box at 2400 Broadway, SE, Bldg N
  • Traffic permitting via the website

Payroll – Closed – phone contact is 468-7300

  • · Requests for pay stubs or W-2s will be mailed via USPS

Parks, Recreation and Open Space Offices – Closed, email and phone contact only – 314-0400

Planning and Development Services – Open – 9 a.m. to 2 p.m. for pick up and drop off of building permits, business licenses, trade permits, food permits etc.

Probate Court – Office closed to public but operating on a limited basis.

Contact the Probate Court at 505-468-1229 or email: probate@bernco.gov

  • Accepting probate filings by mail or email for intestate (no will)
  • Accepting email pleadings for previously filed cases
  • Mail: Court of Wills, Estates and Probate, One Civic Plaza NW, Rm. 6029, Albuquerque, NM 87102

Procurement – Closed – staff contact - 505-468-7013 or email: purchasing@bernco.gov

Risk Management – Closed - staff contact -  505-314-0440 or email: risk@bernco.gov

Senior meal sites – Closed, City of Albuquerque making home deliveries

Technical Services – Open by email, phone and appointment only

  • Developmental Review Program - permitting and plan review
  • Natural Resource Services – Wastewater applications and inspections
  • Transportation Project Planning – Traffic impact analysis review

Treasurer’s Office – Closed to public access

  • Contact the Treasurer’s Office by phone at 505-468-7031 M-F, 8 a.m. to 5 p.m.
  • Email: treasurers@bernco.gov
  • Tax payments may be made online @ bernco.gov/treasurer, by mail to:  PO Box 27800 Albuquerque, NM 87125, and via the drop box downtown at One Civic Plaza, NW at the corner of 5th and Marquette

Youth Services Center – Suspended visitations, increased phone visitation, video conferencing for attorneys, suspended volunteer programs.


The New Mexico Health Department COVID-19 information line is: 855-600-3453.

County information is available on the BernCo website at www.bernco.gov.

Up-to-date information about state mandates and information is at www.newmexico.gov.

Information regarding coronavirus COVID-19 can be found at www.cdc.gov.

Other Important Information

          Meal Distribution Sites:

  1. Barelas Senior Center, 714 7th St. SW 87102
  2. Los Volcanes Senior Center, 6500 Los Volcanes Rd. NW 87121
  3. Manzano Mesa Multigenerational Center, 501 Elizabeth St. SE 87123
  4. North Domingo Baca Multigenerational Center, 7521 Carmel Ave NE 87109
  5. North Valley Senior Center, 3825 4th NW 87107

If someone is unable to visit one of the meal distribution sites and needs a meal delivered, call 764-6400.

Smith’s will open an hour early for senior shoppers. Starting March 18 the grocery store will be reserving an hour on Monday, Wednesday and Friday to solely the shopping needs of senior citizens. Stores will have special hours for seniors from 7 a.m. to 8 a.m. This will continue until further notice. The company says they will have staff on hand to help with anyone that needs special accommodations.

If they need groceries or other supplies delivered, call the New Mexico Department of Health hotline number, 1-855-600-3453. Please be patient as programs are being established to meet those needs.

  • BernCo has installed hand washing stations at the entrances of Union Square, the CARE campus, Animal Care, MDC, the Youth Services Center, the district courthouse and the District Attorney's office. It is MANDATORY for staff/others to use the hand washing stations before entering building. Hand washing with soap and water is the best way to get rid of germs and help to maintain the safety of employees and the public.


BernCo Videos

BernCo Frequently Asked Questions 

Q. Will the Sheriff’s deputies and firefighters still come when I call?

A. Yes. Law enforcement, fire and rescue are all considered essential personnel and will remain on the job 24/7.

Q. The county has cancelled all travel for employees. Can I still travel?

A. Citizens are free to come and go as they please. The county urges caution when traveling. The governor has issued an executive order requiring people entering New Mexico (whether by land or air) to quarantine and self-isolate for 14 days upon arrival.

Q. How can I find out what is closed?

A. A May 15 news release updated the status of county facilities and departments.

Q. How do I keep from being infected?

A. There is no 100% guarantee that you will not contract corona virus. Limit you contact with other people. Wear a mask. Wash your hands and use hand sanitizer frequently. Cover your cough and sneeze at all times. Use common sense health measures.

Q. Is the county CARE detox facility open?

A. Yes. The county detox is operating on its normal hours. Narcan distribution continues. Social model detox limited to 20 clients. Public inebriate intervention program limited to 10 clients. Get more information at www.bernco.gov/dbhs

Q. If I show symptoms of corona virus, can I still go to detox?

A. Anybody showing signs and symptoms of COVID-19 is not eligible for detox at this time and should contact the New Mexico Health Department immediately at (855) 600-3453.

Q. I’m in need of detox but can’t self-quarantine, can I still come to detox?

A. No. Contact the state health department for instructions on what to do. (855) 600-3453

Q. Should I self-quarantine if I feel sick?

A. Contact a healthcare facility immediately for assistance. Call first, before going in!

View All Events
    • The Bernalillo County Department of Public Works and the U.S. Environmental Protection Agency invite the Mountain View community to two public virtual meetings on Sept. 21 and Oct. 6 to give feedback on design ideas for two sites in the neighborhood. The designs aim to: *Mitigate Urban Heat Island *Create Public Park Space & Community Amenities *Enhance Pedestrian Safety *Improve Air and Water Quality *Manage Stormwater and Flooding The project, funded by the U.S. Environmental Protection Agency, seeks to support the Mountain View Community in developing its visions for renewed vitality and beautification of the community. Residents are invited to speak with landscape architects, experts in environmental restoration and redevelopment to help chart a course for improvements in Mountain View. These meetings are virtual forums to share ideas, promote discussion, and identify a vision which serves all of the Mountain View community. In order to socially distance, this event will be held via a Facebook Live event at: https://www.facebook.com/BernalilloCounty/ Para Español, 1-505-373-2994 Conference ID 601 962 956# You can provide comments at the meeting or through Survey Monkey: https://www.surveymonkey.com/r/HPCC2YR
      Location:
      Virtual - see link below
      Time:
      9/21/2020 6:00 PM

    • Please be advised that the Bernalillo County Code of Conduct Review Board will meet on Tuesday, Sept. 22, 2020 at 9 a.m. In response to the governor’s declaration of a public health emergency and ban on large public gatherings, this meeting will be conducted through Microsoft Teams. This meeting is open to the public and constituents are encouraged to participate. Dial-In: 1-505-225-7962 Conference ID: 987 870 477# See attached agenda.
      Location:
      Dial-In: 1-505-225-7962 Conference ID: 987 870 477#
      Time:
      9/22/2020 9:00 AM

    • The Bernalillo County Clerk's Office is joining with thousands of other election officials across the country to celebrate National Voter Registration Day, a civic holiday that aims to help all eligible voters participate in our democracy. The nonpartisan day of action will involve coordinated field, technology, and media efforts to register voters and raise awareness of state-specific registration policies, deadlines, and voting information.
      Location:
      Bernalillo County
      Time:
      9/22/2020 10:00 AM - 9/22/2020 2:00 PM

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