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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Response for non-emergency calls within 24 hours (%)

Public Safety

Increased Effectiveness

Why is this measure important?

Maintain adequate services for the public while providing a safe community. Responding to non-emergency calls will help to reduce/eliminate high priority calls in the future.

Where does the data come from?

Chameleon Database; Reports from database

How is the measure calculated?

Number of non-emergency calls answered within timeframe divided by total calls 

Who to contact if you have questions?

Misha Goodman

Additional Information



FY19 Target


% responded to 

FY20 Target


% responded to 

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