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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Engage the public, elected officials, management and County employees in transparent and accountable strategic planning, performance management, and process improvement to ensure efficient, effective and innovative services that meet the needs of the community.

    • Communicate and align the County’s vision and goals into a comprehensive strategic plan that aligns the performance measures, projects/initiatives, services, and tasks of all departments with the Strategic Plan Goals
    • Provide organizational performance management and process improvement, which aligns resources to the County's Strategic Plan, maximizing performance for a positive impact on citizens
    • Guide and assist departments with developing and tracking performance measures, objectives, and benchmarking while ensuring the focus is on measuring what matters
    • Provide the information and assistance needed for County leaders to continuously improve the organization, compare performance over time, review trend analysis, evaluate and benchmark results
    • Enable the public and decision makers with data and analytics through the use of transparent, easy to use operational and financial dashboards and reports
    • Research and provide guidance on industry leading practices, seek opportunities to introduce new ideas to the organization, and assist in process improvement initiatives through collaboration with county departments and peer organizations

    ID Objective Status Accomplished Date


    Establish processes, build framework, and provide tools and templates for business improvement initiatives




    The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   


    The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department. 


    O164: Enhance transparency, accountability and operational efficiencies

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    P98: Conduct performance meetings with departments

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    P254: Publish and update performance measures and objectives on transparency webpages and dashboards

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    P293: Build social media presence

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