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Bernalillo County Animal Care Services is committed to providing the highest level of services and protection to both the citizens and the animals of our community by effectively and humanely enforcing the ordinances as they pertain to animal care and the public’s health, safety and welfare. We are dedicated to protecting the citizens of Bernalillo County from animal related injury and disease and further committed to protecting the animals we share our community with from abuse and neglect.


  • Provide enforcement of all local and state codes pertaining to the welfare of animals and ensure public health and safety when pertaining to animals
  • Track rabies vaccinations in Bernalillo County of all dogs, cats and ferrets
  • Provide licensing and permitting of animal establishments and animal operations throughout the county
  • Provide animal adoption, reclaim, relinquishment and disposal services
  • Provide community training, education and outreach with regard to animal care and animal issues
  • Provide a public spay, neuter and rabies voucher program to reduce the cost for these services
  • Provide resource and referral services pertaining to animal care and animal issues including behavioral problem and information

ID Objective Status Accomplished Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



STRATEGIC PLAN GOALS LEGEND

The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O61: Build a new full service animal care sheltering and resource center in the South Valley

Status: Complete
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O62: Develop reports for animal intake and dispositions for new shelter

Status: Complete
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O63: Become a certified euthanasia facility and save taxpayer dollars by reducing the need for private veterinary contract for service based on state requirements

Status: Complete
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O64: Update code to clarify the process for the community

Status: Needs Focus
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O65: Provide educational programming for our community

Status: On Target
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O102: Review/implement fee structure/schedule

Status: On Target
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P123: Increase license compliance

Status: On Target
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P125: Response for non-emergency calls within 24 hours

Status: Improving
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P126: Response for emergency calls within 1 hour

Status: Improving
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P179: Issue Spay Neuter Assistance Program (SNAP) vouchers

Status: On Target
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P182: Utilize Spay Neuter Assistance Program (SNAP) vouchers

Status: On Target
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P212: Increase in-house spay/neuter program

Status: On Target
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