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Since 2016, Bernalillo County Fire and Rescue has put an increased emphasis on both internal and external communication. As a recipient of our services, your direct feedback provides us the ability to continue to provide the service that is expected, or re-evaluate how our service is provided and make necessary adjustments. Please take a few minutes to answer the following questions. Additionally, if you would like to further discuss any aspect of the survey with a member of the BCFD, please ensure you provide your contact information so we may contact you directly. Thank you for your time and assistance in helping us provide the best service possible.

1. Which of the following best describes the nature of the call or the type of service you received?

2. Incident Information
Incident Location
3. I would rate the timeliness of the service I received as:

4. The BCFD employee who assisted me was professional in his/her demeanor.

5. The BCFD employee who assisted me had a professional appearance.

6. The BCFD employee was polite and courteous as he/she addressed my emergency or non-emergency event.

7. The BCFD employee who assisted me was very knowledgeable and helpful. I would rate their knowledgeability and helpfulness as:

8. The firefighters took the time to explain their actions.

*9. Overall service received from the Fire Department was:

*10. My need/request was served during my interaction with BCFD.

*11. Were you satisfied with the service provided by BCFD?

If no, please provide information we can use to improve our service.
12. Additional information to share. (Examples: unit or employee designation; details or encounter, etc.)
13. If you would like to be contacted by a representative of BCFD about the services you received, please fill out the information below. If you feel that any level of the service we provided was less than satisfactory, it would be very beneficial for us to contact you. We are also interested in hearing about our successes. Your information will be kept confidential and will not be shared with the responding personnel.
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